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Delivery Information

SHIPPING / ORDERING

FREE STANDARD SHIPPING OVER $75.00 We offer free Standard Shipping on all international orders over $75.00 before tax (with certain exclusions).

We understand you want to get your products as soon as possible. Our hours of operation are Sunday – Thursday from 9AM-5PM Gulf Time Zone (UTC+04:00). We will do our best to get your products to you at your earliest convenience, but if your order has not reached you within 7 days of processing, please email  with subject line: ORDER NOT RECEIVED. Please include your order number  so we can assist you with any issues.

We do not ship to P.O. Boxes, FPO & APO addresses and Shop & Ship Addresses


OFFERS AND PROMOTION CODES

To take advantage of a special promotion, you must be LOGGED IN and enter the promo code in your Shopping Bag BEFORE Checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted.

Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at Online Store and not at Sephora.com, Sephora shops, retailers or other websites.


INTERNATIONAL ORDERS


We ship to lots of places around the world- just select your country at checkout.  


SAFE SHOPPING GUARANTEE

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.


ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information


ORDER CANCELLATION

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.


MAXIMUM PURCHASE POLICY

The product and services available on our website, including any samples, are for personal use only. As such, customers are only allowed to purchase the maximum quantity per order and are not allowed to purchase again for two weeks. Orders will be canceled if they violate this rule.


RETURNS / EXCHANGES

All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us with the subject line: DAMAGED, and include your order number.

Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items.

Damages from shipping, we will need to be reviewed and we cannot guarantee this will resort to replacement of product.